Surveys

Net Promoter Score

Successify.io provides real-time insight into NPS (Net Promoter Score) which tells how satisfied your customers are with your service. We are dedicated to data and data representation – you can count on us to always have enough information for your business to grow and improve its sections. NPS is a great metrics that transactionally measures customer satisfaction score by periodically giving real insight into service satisfaction. Successify.io gives you the ability to easily understand these numbers and apply proper changes to your customer approach.

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Customer Effort Score

With Customer Effort Score we tell you how easy it was for your customers to solve their trending issues. This information is greatly important when your service strives towards automation – the better the automated processes, the better the CES score. What Successify.io does for you is it brings you the awareness of how your clients are doing on their own using your platform/service. We help you understand the raw numbers to efficiently restructure your customer approach.

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Customer Satisfaction Score

With NPS being more periodical in nature and gathering insight by periodically surveying your customers, Customer Satisfaction Score is the same kind of score with one important difference – it’s transactional. Using CSAT you can have real-time insight into customer’s satisfaction with your agents and/or service. Most companies are looking into this metric as it instantly allows them to see if their customers are in love with the service or they hate it.

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Expand your reach

We provide real-time insight into NPS (Net Promoter Score) which tells how satisfied your customers are with your service. We are dedicated to data and data representation and you’ll be able to count on us to always have enough information for your business to grow and improve its sections. NPS is a great metrics that transactionally measures customer satisfaction score where periodically gives real insight into service satisfaction. Successify.io gives you the ability to easily understand these numbers and apply proper changes to your customer approach.

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