Frequently asked questions
How does the free trial works?
When subscribing for our free trial, you get 15 days to test all options and features. When the 15 days are over, you can choose which plan to continue on, based on your usage and requirements.
Do I have to provide payment information before I get access to free trial?
No, you’ll have free access to the entire platform with all features and no payment information will be required before you get access to the free trial. Only after the free trial expires and you need to choose the appropriate plan to continue on, do we require your payment information to be entered.
What happens with my data after free trial expires?
When choosing the appropriate plan to continue on, we give you the option to keep all your test data or to reset your account and start from the ground up.
What happens when we outgrow our plan?
We’ll assign 50 more ratings to your plan as a buffer before you upgrade to the appropriate plan. We’ll, of course, notify you 50 rates before you reach the limit. And then, when the limit is reached, we’ll let you know that extra 50 rates have been added for that billing cycle.
Will I be charged for these 50 extra rates buffer?
No, these 50 extra rates are free of charge so we help you grow your success.
Can I create multiple surveys under single survey type?
Yes, Successify.io is a platform for dynamic use of surveys, where you can create multiple surveys for multiple targets within single survey type – multiple surveys under NPS, CES or CSAT.
Can I have custom colours on my account outlining colours of my company?
Yes, the Advanced plan (or enterprise) gives you the option to customize the colors as well as add your own logo.
Can I schedule data export for my boss so I don’t have to do it manually every Monday morning?
Yes, you can always define dates and times (and repeating frequencies) for exports as well as for which data sets individually. This means that you can export only one or any of the charted data on reporting page.
Can I “brag” about my team publicly with my customers and competition?
Absolutely, we encourage you to create something called “showcase page” where you can display your rating feed for one, some, or for all surveys without exception.
Can you breakdown rates by geographical location (country)?
Yes, we provide geo-reporting where you can see the breakdown of rates by country.
Can I define my own reporting view in case some charts on rating page are not necessary for by use case?
Yes, you can disable/enable charts so that every user can have custom views, focusing on what they value the most.
Can we create a custom dashboard so we land on it as soon as we log in?
Yes, you can create one by generating custom reports through the available filters and then saving that view as a dashboard. It will automatically be shown on the home page after login.
I want to get emails with failed logins and brute force attempts, do you provide such notifications?
Yes, there are two types of notifications on our platform: regular and security. Regular notifications are sending you emails about your rates and password resets (etc) while security notifications cover failed logins, brute force logins, any unsuccessful login attempt. After 3rd failed login we are banning the violator’s IP address for 3 minutes.