How to Implement Successify.io with Zendesk

Using Zendesk signature to implement Successify.io rating system

How to Implement Successify.io with Zendesk – via signature

This article assumes you have the “Ticket” type survey link copied as explained on this page.

Implementing successify.io surveys with your Zendesk ticketing system is a simple process that will only take up to a minute per your agent.

  1. Login to your zendesk instance and navigate to the top left corner where the search bar is located. Enter the name of the agent who’s signature you’re looking to update and press enter:
  2. In the left side of your User Management page you’ll see an option to edit the Signature of the selected agent. Please make sure that the signature follows the following format:
    >
    [Please rate my reply here](https://app.successify.io/rateme/surveys/52/sources/2/users/11)
    Thank you,
    John Doe
    Support Engineer

    Here is how the Signature field would look like once you update it:

  3. Once you update the field it will auto update the signature of the Agent and on the very next reply the end user will see something like this in the Agent’s signature:

Please note that the text is interchangeable  but the format needs to follow the example above

Get started

With turning your opsession into your success